Warranty Policy
Our warranty periods on all products unless otherwise stipulated by the manufacturers are as follows:-
| Batteries |
6 Months |
| Data Products |
6 Months on cables – No warranty on Software |
| Desk Charger |
6 Months |
| Hands Free Car Kits |
12 Months |
| Hands Free Portable Car Kits |
12 Months |
| Hands Free Walk and Talks |
6 Months |
| Phone Cases |
Out of Box |
| Travel Chargers |
6 Months |
| Vehicle Chargers |
6 Months |
| Blue Tooth Headsets |
6 Months |
Please Note:
- All warranty periods are those set by the Manufacturers and the terms of these warranties may be changed
according to Manufacturer terms and conditions.
- Warranty periods are calculated from the date of sale to the end user.
- All warranty claims must be accompanied by the end-user’s Proof Of Purchase.
- Items are considered out of warranty if they have been damaged in any way.
- If the Celcom warranty sticker on the product has been removed or tampered with in any way, the warranty
will be void on that product.(applicable to generic products only)
- Items are only considered under warranty if they fail due to a manufacturing fault.
- All faulty items will be repaired or swapped out and not credited at Celcom’s discretion.
- Any products with physical or water damage are not covered by this warranty.
- Should the product have no apparent damage (e.g. split cables, broken pins, torn stitching, etc) then the
product may be returned to the point of purchase..
- All products are to be sent to Celcom for assessment and may not be swapped at Point of Purchase
ACCESSORY HELP LINE:
0860 001 444 or 011 357 8603
For general enquiries e-mail us at: enquiries@celcom.co.za
For dealer enquiries e-mail us at: sales@celcom.co.za
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